Terms & Conditions

1. Introduction

2. Reservations and Payments

• All bookings are subject to availability and confirmation by the hotel.
• Valid government-issued photo identification is mandatory at the time of check-in for all guests.
• An advance payment or credit card guarantee may be required to secure reservations.
• Applicable taxes, service charges, and local levies will be charged as per government regulations.
• The hotel reserves the right to cancel or modify bookings in case of incorrect pricing, system errors, or suspected fraudulent transactions.

3. Check-in and Check-out Policy

•  Standard check-in time: 2:00 PM
•  Standard check-out time: 12:00 Noon
•  Early check-in and late check-out are subject to availability and may attract additional charges.
•  Guests must comply with local laws and provide accurate registration details.

4. Cancellation and Refund Policy

• Cancellation terms vary depending on the rate plan selected at the time of booking.
• Non-refundable bookings are not eligible for cancellation or refund.
• Refunds, where applicable, will be processed within a reasonable period through the original mode of payment.
• No-show reservations may attract retention charges as per the booking policy.

5. Use of Website

• Content on this website is for general information and booking purposes only.
• Unauthorized use, reproduction, or distribution of website content is strictly prohibited.
• Users must not attempt to disrupt website functionality, security, or access to restricted areas.

6. Guest Conduct

• Guests are expected to maintain decorum and follow hotel policies during their stay.
• The hotel reserves the right to refuse accommodation or services to any guest whose behaviour is deemed inappropriate, unlawful, or harmful to staff, other guests, or property.
• Any damage to hotel property caused by a guest will be charged accordingly.

7. Limitation of Liability

• While reasonable care is taken to ensure safety and security, the hotel shall not be liable for:
• Loss or damage to personal belongings
• Delays or service interruptions beyond reasonable control
• Events caused by force majeure, including natural disasters, government actions, or technical failures
• Guests are advised to use in-room safes and secure their valuables.

8. Privacy Policy

• Personal information collected during booking or stay will be used solely for reservation processing, service delivery, and legal compliance.
• The hotel maintains reasonable security measures to protect guest data.
• Information will not be shared with third parties except where required by law or operational necessity.

9. Third-Party Links

This website may contain links to external websites.
Shilton Hospitality is not responsible for the content, privacy practices, or services of such third-party sites.

10. Intellectual Property

All logos, trademarks, images, and content displayed on this website are the property of Shilton Hospitality and may not be used without prior written permission.

11. Amendments to Terms

Shilton Hospitality reserves the right to modify these Terms and Conditions at any time without prior notice.
Updated terms will be effective upon publication on the website.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Karnataka, and any disputes shall fall under the jurisdiction of the competent courts in Bengaluru.